RETURN & EXCHANGE POLICY

Your satisfaction is our top priority. If you receive an item that isn't quite right, we offer a simple exchange process.

Eligibility Window: You must request an exchange within 3 days of receiving your package.

Conditions for Return: Items must be unworn, unwashed, unused, and in their original packaging with all tags intact.

Valid Reasons for Return/Exchange:

Incorrect size delivered.

Defective or damaged product.

Received a different item than what was ordered.

How to Initiate an Exchange: Contact our customer support team via phone or social media with your Order ID and photos/videos of the item.

Return Shipping Fees: If the return/exchange is due to an error on our part (damaged/incorrect item), Dawa Fashion will cover courier charges. For size change requests by the customer, delivery fees apply.